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Total Military Management

Logistics company that serves the U.S. military improves customer service with Hyland’s OnBase and Managed Services.

Best practices

If you’re planning a major technology upgrade, Calhoun has some advice.

  • Train your administrator BEFORE you get the solution. She adds that “your OnBase admin and your workflow admin should not necessarily be the same people.”
  • This isn’t a single-person initiative. “Get a team. Fight for a team,” Calhoun said.
  • As an implementation strategy, “trust the people that do the day-to-day tasks more than the people that supervise those tasks,” she said.