Content services integration adds process efficiency gains
In addition to the consistency and control it brings to document creation, Content Composer provides many other benefits to the Department of Labor and Industry. The product’s integration with Perceptive Content is one of those benefits. Perceptive Content ingests all documents managed within Content Composer. From there, the documents are distributed via the system’s workflow for processing and distribution. The vast majority of documents are mailed out each morning after nightly processing. One of the benefits of working with the same vendor for both its content process management and CCM needs is the consistency in the solution design. For example, the department can consistently name documents between both systems, which helps facilitate automated indexing of documents — further speeding up processes.
Streamlines document template editing
Before Content Composer, templates were saved as Word documents. As a result, if a change needed to be made
to the header of a template, all documents corresponding with that template — which could be in the thousands —
needed to be changed individually.
Now, all document components, like the header, footer and body copy, are separated so the information can be shared
between documents. When a change is made to one element, it can change that element for all documents.
Improves user satisfaction
“It’s much easier to use Content Composer,” Greenwood said. “Our old process was fairly complicated, and users would face problems along the way. We used to have merge failures daily. Now, everything is much more straightforward and merge failures have become nearly non-existent.”
Grows to scale with the organization
Based on its initial success with the product, the Department of Labor and Industry plans to convert notices stored in Oracle Reports to Content Composer. That means the department will more than double the amount of documents created each night — from 1,000 to 2,000 documents up to 3,000 to 4,000 documents in the winter months.