Digital transformation consulting firm Lecko helped the Loire-Atlantique council define the change management strategy, particularly in terms of training requirements.
The project launch was intentionally low-key: A “serious game” was posted on the intranet for two weeks, encouraging employees to assess their knowledge of collaboration. Different types of training were offered, depending on individual answers: beginner, intermediate or advanced. As a result, out of 800 people who played the “serious game,” 400 registered for a training session.
A combination of word of mouth, curiosity from seeing their colleagues receive training and announcements by the Communications Department led another 2,000 employees to sign up for training over one year.
Back at their desks, users had access to the “collaborative spaces” and to a “sandbox” for the least confident.
“Even though we were keen to facilitate a change in habits for all, the objective was never to train everyone but to encourage new uses, including for users far removed from the digital world,” said Safia D’Ziri, CIO at the Departmental Council.
“Scouts” were identified at the start of the change management project. As beta testers of the new features, they helped the solution evolve significantly. They provided first-level support to their colleagues, for which they received dedicated training. They encouraged the use of collaborative spaces by asking questions or sharing information.
Three types of collaborative spaces were developed:
- Project management support
- Team management
- Best-practice sharing
The last two were instrumental in supporting the organizational project of decentralization of the departments. The spaces allow the new entities, which are geographically distant from each other, to communicate or get answers to questions fueled by the reorganization. From the start, the collaborative spaces have provided valuable support for the far-reaching managerial project. As a result, what was a potentially conflicting reorganization project turned out to be a real opportunity to promote the Alfresco platform project.