Optimized processes: HEPACO’s users often fill out OnBase Unity Forms via tablets. The electronic forms simplify the reporting process by capturing data and routing it automatically. Forms that used to take 15 to 20 minutes to fill out now require less time to complete.
The company’s optimization project, which kicked off when it started working with Hyland Managed Services, is saving “thousands of hours a year” in form fills, Chestnut said.
Improved support: As HEPACO expanded, it outgrew its former tech support process.
“Now, since we have a team of managed services that is actively involved, we constantly have that team that is familiar with our process and able to take a look,” Chestnut said.
More strategic work: Chestnut and the small-but-mighty IT team know they always have a support system in place, which frees them up to focus more on training and strategic initiatives — and even take some time off.
“From our experience, it's made things a lot easier for us,” Chestnut said.
Instant information access: The enhanced processes and support have helped HEPACO gain a real-time view of the business. The company no longer has to wait for employees to fill out paper forms, which has sped up its transition to a data-driven company.
“Within OnBase, we do a lot of our asset utilization reporting, which tells us real time, what branches, what regions are using what pieces of equipment, and how often,” Chestnut said.