Following a search for a solution that didn’t have the limitations of the legacy system, Hastings chose OnBase from authorized solution provider KeyMark.
Using a simple import process, Hastings converted more than 200,000 documents from the legacy system, moving its proprietary images to OnBase.
With OnBase, creating an electronic application file begins as soon as a new business application reaches the Hastings mailroom. In addition, employees in the underwriting support unit collect all the supporting documents required by underwriters. These documents come in from many different sources outside of the mailroom, including email, fax or third-party applications.
With all supporting documents in OnBase from the beginning of the process, the support services unit processes applications the same day they are received. OnBase then automatically routes them to accounting and underwriting for parallel processing.
Underwriters send them on to policy processing or mark them as pending while they gather additional information to support the risk analysis. If an application is pending too long, the underwriter is automatically sent a reminder, keeping the process moving and making sure every policy is processed quickly. At the same time, accounting starts processing the application for payment.