Improvements across the board: The imaging systems were incorporated into the EPR project. Since the hospital went live with this consolidated content management, imaging and EPR solution, staff have noticed a significant reduction in the time doctors spend looking for notes and other information. The increased access has produced improvements in the quality of care and productivity, as less time is wasted.
“OnBase has been beyond fabulous, though 90% of hospital staff have no idea that OnBase is being used,” Dr. Sridharan said. “They think it is all in our EPR.”
Complete workflows: The implementation strategy was to “go an inch deep and a mile wide,” quickly enabling as many departments as possible to begin using the system. The strategy was designed to create complete workflows that could then be deepened as the enterprise collectively gained experience and understanding of the systems’ capabilities. GOSH also believed it was the best way to avoid simply recreating yesterday’s workflows for tomorrow.
The most precious commodity — time: Saving time has been a consistent theme.
“The most valuable resource in a hospital like ours is the clinician’s time,” Jephson said. “Time not spent looking for information is time we can spend with patients.”
Customized solution streamlines access: GOSH furthered its collaboration with Hyland by creating Mind Palace, a customized solution that expanded its Hyland Healthcare product suite. The solution is designed to capture and manage clinical guidelines, policies and procedures that integrate with OnBase.
Mind Palace provides real-time access to documents in GOSH’s large digital footprint. The solution features faceted navigation, conversational search, natural language support and other intuitive elements that enhance clinical productivity and patient outcomes.
Mind Palace pairs the capabilities of OnBase with Enterprise Search to increase search flexibility, reduce search times, and support compliance and government requirements.
“At GOSH, we care for children and young people with the most complex and serious health conditions, and their care can span across many specialty areas,” Dr. Sridharan said. “For our staff to deliver gold-standard care, we need secure, easy and rapid access to information within vast clinical guidelines. The Mind Palace knowledge base acts as a complementary force to our electronic health record and will enable us to deliver better care.”