Identifying an opportunity
BentallGreenOak is Canada’s leading real estate advisory and service organization, serving major institutional and private investors, supplying a range of asset management, property management, leasing and development services to clients that represent more than $22 billion in real estate investments.
Managing accounts payable processes across 50 office locations was a time-consuming, multistep process involving several desks, couriers and offices. Throughout the process, employees made multiple copies to
retain records, creating an environment with duplicate paperwork, redundant data entry, an inability to track invoices and a turnaround time of up to 30 days.
"Processing invoices from desk to desk with multiple people touching and entering the same information was quite slow and onerous for our payment staff," said Ben Adams, director of business process at BentallGreenOak.
Seeing an opportunity to improve and exert more control over the invoice process, the management team implemented Hyland's Perceptive Content, a document management, imaging and workflow solution, as well as
Brainware, an intelligent capture solution.
"We chose Perceptive Content because it gives us an automated solution that integrates with JD Edwards, improves transaction data quality and is easy to use," Adams said.