Another important workflow alerts managers when any one of Alliant’s 300 third-party contracts is up for renewal. The solution tracks each point in the process of renewing or initiating a contract in the workflow, including due diligence, request for proposal and contract negotiation.
Developing a fraud solution together
Teaming up, Alliant and Hyland built a fraud management solution to ensure it not only was the right fit for Alliant’s needs, but was scalable for credit unions of all sizes. The result was a system so easy to use, it took employees one hour to master.
By doing away with the need to cross-reference multiple Excel spreadsheets, the solution saves several hours per day for Alliant’s fraud investigators. It used to take Alliant four or five hours to pull a monthly fraud report. Now it takes less than 10 minutes. Further optimizing the process, OnBase’s case management solution allows investigators to easily log, access and interact with all data — including records, documents, forms and history — involved in a fraud investigation.
“Using the Fraud Case Management solution, we now have analytics as well as the ability for multiple fraud analysts to work cases at the same time,” said Jason Knapp, Alliant's senior manager of operations.
Looking across the enterprise, the credit union sees other ways to optimize enterprise-wide.