The hospital consolidated its legacy databases using Data Migration Conversion Services to minimize risk and end user impact.
An end-to-end conversion with Hyland Global Services
The hospital turned to Hyland Global Services to perform a turnkey, end-to-end, comprehensive conversion of all its legacy Allscripts systems to OnBase. This engagement with Hyland minimized the amount of risk, resources and time needed to make the transition.
Delivering the comprehensive conversion, Hyland took ownership of the extraction, transform and load (ETL). This included project management, data extraction, identification of data sets, sample conversions, testing, import into OnBase and process reporting. While the Hyland team performed these tasks, action required from the hospital IT teams was minimal. The group only assembled for organized touchpoints, weekly check-in calls or when further deliberation was needed.
The Hyland team kept the project on track while documenting details of the entire process, including sample metadata and reconciliation reports.
“We had weekly calls with our primary Hyland contact,” said a senior business systems analyst. “He took charge of documentation, organized meetings, created files with touchpoints and gave us due dates. When things were done, he turned us loose and made sure he was available if we had questions.”
Ensuring success and adoption
One of the hospital’s concerns was how the conversion would impact end users. To prevent costly delays and poor user adoption, Hyland performed comprehensive test
conversions to verify the success of conversion routines and content taxonomy before full-scale migration.
To validate the hospital’s success criteria, Hyland delivered reconciliation reports on the success of data transfer and integration. “Hyland did a good job of tracking everything,” said the hospital's manager of support services. “The end-of-project reports that show the patient-level and document-level success of the EMR integration meant we didn’t just have to take their word for it.” The Hyland team had a 99.93% success rate importing the 25 million documents.
With Hyland's OnBase, the hospital has truly transformed into an interconnected, interoperable healthcare organization. Clinicians now have access to the same documents, images and associated metadata whenever they need it. OnBase also delivers this patient data to Epic via the OnBase Patient Window Integration for Epic.
“The Hyland team got us through a very long 18 months, making the conversion as easy as it could possibly be,” said the senior business systems analyst.
With the success of its Allscripts conversion, the healthcare organization plans to partner with Hyland again to continue reducing its number of legacy systems and information silos.