The history of Hyland

Learn more about the milestones and innovations that have shaped the Hyland story – and the stories of our customers, employees and partners – by exploring this interactive timeline.



Before there was OnBase, there was ImageBase. ImageBase was created through the collaboration and innovation of Packy Hyland Jr. and Miguel Zubizarreta, qualities that continue to drive Hyland forward.

Customer #1

Packy Jr. partnered with the first Hyland customer – Necedah Bank in Wisconsin – to help the bank better manage its information. Ever since, the spirit of partnership has been at the core of our company.


From ImageBase to OnBase

The name OnBase came from Packy Hyland Sr.'s love of baseball, and that theme carried over into much of the company's team-focused messages and imagery. The name also refers to "one database" for all your organization's content.


Packy Hyland Sr.

Hyland was a start-up running on passion, determination and a shared vision among its first employees. Packy Hyland Sr. was an integral part of that vision. His belief in the company and ability to raise money helped keep it afloat through the early years.


First OnBase ad

We released our first official advertisement, which featured Packy Jr.'s actual driver's license and a nod to our first customer, Necedah Bank.

Product innovation: Workflow

40 reseller partners

First website goes live

Hyland joined the World Wide Web as one of only 23,500 websites – total – at the time.


First Monday Morning Meeting

Hyland began the tradition of holding Monday Morning Meetings (MMMs) for the entire company every week to announce new customers and business updates. MMMs have evolved over the years to include shout-outs for new employees, employee anniversaries and the announcement of the Player of the Week.

Product innovation: eforms

Entered Latin American market

Hyland officially became an international business when we signed on our first Latin American customer.

Hyland goes big at AIIM

We made a big first impression at the Association for Information and Image Management (AIIM) annual conference. Our "booth" was a 50x80-foot replica of a baseball stadium – which at the time was an expensive risk for the company. The risk paid off. Listen as Bill Priemer tells his first-hand account of the booth that had everyone at the conference talking.

First Team OnBase conference


Customer #1,000

Hyland welcomed our 1,000th customer, CJW Distributors of Wisconsin.

Product innovation: Core and Web Client

First annual user conference

User conferences would become a big part of our customer-first culture.

First recognition by Weatherhead 100, the premier celebration of companies leading the way in Northeast Ohio


Introduction of vertical markets

Hyland began focusing on the needs of specific markets, including healthcare, government, financial services, insurance and higher education. Our vertical approach was the first of its kind in the industry.

100 employees

Microsoft Gold Certified Partner


150 partners

Entered European market

We expanded our global presence by entering the European market.

Product innovation: Application Enabler


A.J. Hyland promoted to president and CEO

Hyland welcomed a new president and CEO when A.J. Hyland took over for his brother Packy Jr., who was sent off in style with a roast.

Child Enrichment Center established

It didn't take long for A.J. to determine that coworkers would be happier and more productive if Hyland offered on-site daycare. The Child Enrichment Center has since expanded to become a Montessori-style preschool for hundreds of children of employees on the Westlake campus.


3,500 customers

By the end of 2003, Hyland reached the 3,500 customer mark – more than triple the number from only four years earlier.

Core values developed

Integrity | Solutions | Partnership | Family | Passion

Our annual user conference expands its scope … and name

The Annual User Conference became the OnBase Training & Technology Conference – better known as OTTC.

Entered Japanese market

Hyland entered the Japanese market through a number of high profile domestic partners.


Product innovation: The Hyland Cloud


5,000 customers

We celebrated the 5,000-customer milestone with the Hyland Software 5,000 party, complete with an Indy 500-style race and a champagne toast.

Product innovation: WorkView


Initial investment by Thoma Bravo

Private equity investment firm Thoma Bravo took a controlling stake in Hyland, setting us on a fast track for growth.

Acquisition: Liberty Information Management Systems (IMS)

40 consecutive quarters of growth

Hyland reached more than 8,100 customers and 875 employees.

Acquisitions: eWebHealth, Valco Data Systems

Product innovation: Unity Client, Advanced Capture, Intelligent Indexing

The Westlake campus: Building 2 opens


Gartner Magic Quadrant for ECM

For the first time, Hyland was named a Leader in the Gartner Magic Quadrant for Enterprise Content Management for OnBase. The Magic Quadrant depicts Gartner's analysis of how vendors measure against marketplace criteria.

Acquisitions: The CSC Group, Hershey Systems


20th anniversary | 10,000 customers

On our 20th anniversary, we also celebrated our 10,000th customer – Glen Raven, Inc., headquartered in North Carolina.

Product innovation: Unity Forms


1,500 Employees

Acquisitions: SIRE Technologies, Enterprise Consulting Partners (ECP)


Bill Priemer named CEO

Long-time President and CEO A.J. Hyland retired and Bill Priemer, then COO, stepped in to take the reins.

Acquisition: AnyDoc Software

First Summer of Service

Each year, hundreds of Hylanders roll up their sleeves and work together on a large revitalization project. What started at our headquarters has become a tradition at many of our offices around the world.


Fortune 100 Best Companies to Work For

We were excited and honored to be named to the list of Best Companies to Work For in the U.S. for the first time. Our culture is such an integral part of who we are as a company, and we work hard to keep improving.

The Westlake campus: Building 3 opens


OTTC becomes CommunityLIVE

Hyland had become more than OnBase and our annual event for customers and partners had become much more than a user conference, so the OnBase Training & Technology Conference became CommunityLIVE. This rebrand reflected the growth of the company and the conference itself.

Acquisition: LawLogix

LawLogix, provider of cloud-based solutions for HR professionals and immigration practitioners, joined forces with Hyland to strengthen the position of both companies and provide expanded benefits to customers.

First recognition by Forrester in The Forrester Wave


Hyland turns 25

In typical Hyland fashion, we commemorated our 25-year anniversary by looking ahead to the next 25. And with some awesome t-shirts.

15,000 customers

Celebrating 15,000 lifetime customers is one of the many ways we reflected on our 25-year journey. We're grateful for the customers, partners and employees that have joined us along the way.


We recognized a customer need for secure file sharing and answered the call with ShareBase, our enterprise cloud-based sharing product.

Acquisition: AcroSoft ECM


We are Hyland

We're proud of our legacy as a passionate, dedicated community. From OnBase and beyond, however our products and solutions evolve, we'll always be Hylanders.

Acquisition: Perceptive business unit

The acquisition of the Perceptive business unit meant extending the best of our technologies to provide more powerful solutions and content services. We also extended our family of customers and employees.

Gartner Magic Quadrant for Content Services Platforms

In its first Magic Quadrant for Content Services Platforms report, Gartner positioned Hyland as a Leader in the industry. The change from Enterprise Content Management to Content Services reflected the shift in the way we create, collaborate on and disseminate information. We believe recognition by Gartner reinforces our mission to assist organizations on their digital transformation journeys with a content services platform.


Acquisition: OneContent

The acquisition of the OneContent business complemented Hyland’s existing suite of content and image management solutions, creating the best-in-class platform for managing clinical content across the enterprise.

Hyland opens its Customer Experience Center

Added during the expansion of Hyland’s global headquarters, the Customer Experience Center is an interactive space designed to encourage and promote transparency about customer feedback and empower actions to ensure exceptional service.


Hyland’s long-standing annual party by the lake, “Clam and Jam,” changed its menu and name to better reflect the event. The fall night of live music, food and drinks with friends is now "Rocktoberfest."


20,000 customers

Thanks to our loyal customers and the dedication and hard work of employees and partners, Hyland achieved the massive milestone of 20,000 lifetime customers.

Hyland ventures into sports sponsorships

For the first time, Hyland entered into the world of sports sponsorships by signing a multi-year sponsorship agreement with PGA TOUR player Xander Schauffele.