June 10, 2021

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Hyland honored with NorthFace ScoreBoard Service Award for 7th consecutive year

Customer Relationship Management Institute recognizes Hyland for exceptional customer experience

Hyland has been awarded the NorthFace Scoreboard (NFSB) Service Award for achieving excellence in the area of Customer Service. This marks the seventh consecutive year Hyland has earned this honor, demonstrating the company’s ongoing commitment to building long-term customer loyalty by continuously exceeding customer expectations.

The Customer Relationship Management Institute (CRMI) invites more than 5,000 companies to participate in its award process annually, auditing and measuring customer satisfaction and loyalty levels on a 5-point scale a minimum of four times annually in such categories as technical support, field service, customer service and account management. Due to its unique customer-only vote criteria, the NorthFace ScoreBoard Award has been viewed since its inception as the only objective benchmark for excellence in customer service.

Hyland earned a Customer Service ScoreBoard Index (SBI) of 4.7, and according to survey data, 97 percent of respondents said they were either very satisfied with Hyland’s customer service or that Hyland’s service exceeded all expectations.

“This is a well-deserved accolade for our Global Services team, which places the utmost importance on providing exceptional care in each and every customer interaction to ensure their ongoing success and lasting relationships,” said Susan deCathelineau, Hyland’s chief customer success officer. “We look forward to continuing to channel the voice of our customers and building proactive strategies to deliver insights that help them derive the most value from their investment, solve their business challenges and better serve their customers, clients, students and constituents.”

Hyland’s Global Services team, with more than 600 team members globally and 11 dedicated industry and solution practices, is committed to helping best serve customers with their increasingly important digital transformation initiatives. To learn more about Hyland and its commitment to customer service excellence, visit Hyland.com.

Joel Hammond
Manager, External Relations