The 2023 Hyland Customer Innovation Award recipients are:
- Environment and Social Impact: South Carolina Department of Children's Advocacy is responsible for providing care and services to children in foster care with a focus on helping them achieve permanency as quickly as possible. To improve the data-heavy process of reviewing cases for all children in the foster care system, the South Carolina DCA replaced its outdated database with Hyland’s OnBase platform, and leveraged capabilities such as document management, forms and workflow automation. With easier access to centrally managed documents and data, the organization has become far more efficient in processing children’s cases; it also has a faster and more accurate look at comprehensive data that it uses to identify barriers and provide recommendations that improve the entire system for children and families.
- Innovative Cloud Solution: American Family Mutual Insurance Company, Standard Insurance is one of the nation’s largest property and casualty insurance groups. Using Hyland’s Nuxeo Platform, American Family solved challenges it faced with organization-wide legacy systems, the result of several acquisitions over the past decade. To minimize IT costs, increase collaboration and improve scalability, American Family consolidated its on-premises systems and replaced them with the cloud-native Nuxeo Platform. With enterprise content services in the cloud and multiple core system integrations, American Family has furthered its digital transformation initiatives while driving better operational efficiencies that support its commitment to providing excellent customer experiences.
- Most Transformative Solution: Funeral Directors Life Insurance Company, a leading preneed insurance provider, implemented Hyland RPA to address multi-departmental challenges that affected company morale and culture, and task accuracy and performance. After a successful pilot, Hyland RPA is now integrated into six departments and 13 processes with more underway. By using Hyland RPA to automate tedious tasks for claims, Funeral Directors saved a staggering 4,029 processing hours in 2022 and through mid-year 2023, had already saved an additional 1,791 processing hours. Additionally, removing manual tasks and bottlenecks means staff can focus on more important projects while Funeral Directors can process work better and without mistakes.
“Our winners’ stories, and those of all of our customers, inspire us to continue to innovate so they can positively impact their organizations and achieve their goals,” said Ed McQuiston, chief customer officer at Hyland. “Understanding our customers’ challenges and market pressures enables us to be stronger partners and help drive sustainable growth.”
Hyland hosted more than 1,500 attendees at this year’s CommunityLIVE for a five consecutive day discussion on product and solution enhancements, innovative customer stories and emerging trends. CommunityLIVE 2024 is set for Sept. 24-26 in Washington, D.C.
Hyland provides industry-leading technology foundations that empower its customers to create better human connections. Trusted by thousands of organizations worldwide, including more than half of the Fortune 100, Hyland's intelligent solutions seamlessly integrate content, data and processes to improve each interaction.