To our customers and partners:

As you work to support your customer community through the challenges presented by COVID-19, Hyland is here to support you.

We will continue to work closely with you to manage stressors specific to your organization and industry outlook, identify your concerns and priorities, and determine how we can be of the most help. Please reach out to your account manager for a conversation about how to ensure the wellbeing of your employees and operations.

We’ve taken the past few weeks to triple-check our ability to provide the support you may critically need during the next several months. Our support and technical teams are ready. We’re here for you.

Then we realized we can – and must – do more.

Hyland has identified a number of ways we can help today, all with an eye toward fast deployment, low or zero cost, and meeting the challenges of tomorrow. These offerings include:

Free limited-time product subscription and expansion
Additional security and contingency planning
Temporary coverage for admin and developer roles
Prorated rental licensing

Browse the sections below for more information on our immediate assistance efforts, and stay tuned for further announcements.

For additional support, The Hyland Community gives you access to free resources and lets you connect with other members of the Hyland family.

Thank you for your trust in us. We’re all in this together.

Immediate assistance with critical business challenges

Empowering your remote workforce

At this unprecedented time, millions of workers are being asked to work from home – almost overnight. Many organizations are feeling the strain of quickly ramping up the ability to work virtually while keeping business moving forward as effectively as possible. This scale of remote work creates specific challenges not only for required system and information access but also for required collaboration.

As organizations shift to a work-from-home status and on-premises systems are stressed beyond their capacity, we can make sure you have the right tools to keep your users connected, your content accessible and your critical processes moving forward.

This includes ShareBase – our secure cloud-based content sharing and collaboration platform – enabling remote access to critical documents.

For all customers who don’t currently own ShareBase, we’re offering a free subscription for 90 days, shortening typical deployment time and providing immediate benefit. For current ShareBase subscribers, we’re providing free expansion to an unlimited number of users to better support your workforce.

Take action

Reach out to your Hyland account manager for more about how you can start to use or extend ShareBase
Explore a success story to see how others are benefiting from secure sharing
Visit the Hyland Community for other specific capabilities that provide particular value for a remote workforce

Ensuring business continuity

Keeping essential systems up and running and avoiding business disruption is always top of mind for organizations … but perhaps never as prominently as right now. Whether by risk mitigation efforts or employee availability, on-premises deployments can be impacted by an inability to have staff onsite.

You can work with Hyland to ensure business continuity at this challenging time – from embracing critical contingency planning and security safeguards to offering disaster recovery solutions and related consulting. Our ultimate business continuity offering – the privately managed Hyland Cloud – is designed to provide you with secure remote access to your critical content (and your customers’ information) while offering high availability.

Take action

Reach out to your Hyland account manager to explore your options
Visit the Hyland Cloud section on Community to learn more about our privately-managed hosting option designed to give you peace of mind regardless of external factors

Preparing for staff impact

In the coming months, many of your employees may need to take time off to focus on their health and the health of their families. But your organization will still be expected to execute on its goals and plans during this crisis. The impact to key workers is part of what makes this such a unique challenge.

Hyland can assist with staffing challenges via our managed services offerings. We have long-standing programs in place to offer temporary coverage for both admin and developer roles for this exact situation.

Whether you need support for your Hyland application or are looking for a way to free up your OnBase admin to cover another business gap, we are able to quickly spin up coverage to ensure your critical business processes are not disrupted. From keeping your Hyland applications running smoothly to rapidly deploying new custom solutions to meet tomorrow’s challenges, Hyland is here to help you succeed.

Take action

If you have a known staffing risk in your IT or Hyland process areas, visit our Managed Services page
Reach out to your Hyland account manager today to discuss further options

Increased demand on critical systems

Work is not stopping for this crisis. If anything, the urgency of what our organizations do is more critical than ever – particularly for the thousands of our customers who provide healthcare services or serve the citizen populations impacted by COVID-19. And that may mean your systems are asked to perform work they were never scoped for.

We understand these challenges must be addressed, but we are confident they will pass. Therefore, Hyland is offering rental licensing at the same cost as our normal licensing, prorated on a monthly basis. This will allow customers to rapidly scale applications without paying any sort of penalty fee normally associated with temporary system demand. These rental licenses will be issued rapidly and can be retired once the need is no longer there.

Take action

Reach out to your Hyland account rep now to discuss options for any process you expect to be overstressed in the coming months

We also invite you to take advantage of new and enhanced virtual education and training opportunities, including:

A new online TechQuest May 4-8, empowering you to maintain certifications and grow your expertise. Registration coming soon.
An expanded free training course library with some of our most popular and impactful courses from Premium Subscription
Brand-new webinar series and virtual courses on working effectively remotely

Empowering your remote workforce

At this unprecedented time, millions of workers are being asked to work from home – almost overnight. Many organizations are feeling the strain of quickly ramping up the ability to work virtually while keeping business moving forward as effectively as possible. This scale of remote work creates specific challenges not only for required system and information access but also for required collaboration.

As organizations shift to a work-from-home status and on-premises systems are stressed beyond their capacity, we can make sure you have the right tools to keep your users connected, your content accessible and your critical processes moving forward.

This includes ShareBase – our secure cloud-based content sharing and collaboration platform – enabling remote access to critical documents.

For all customers who don’t currently own ShareBase, we’re offering a free subscription for 90 days, shortening typical deployment time and providing immediate benefit. For current ShareBase subscribers, we’re providing free expansion to an unlimited number of users to better support your workforce.

Take action

Reach out to your Hyland account manager for more about how you can start to use or extend ShareBase
Explore a success story to see how others are benefiting from secure sharing
Visit the Hyland Community for other specific capabilities that provide particular value for a remote workforce

Ensuring business continuity

Keeping essential systems up and running and avoiding business disruption is always top of mind for organizations … but perhaps never as prominently as right now. Whether by risk mitigation efforts or employee availability, on-premises deployments can be impacted by an inability to have staff onsite.

You can work with Hyland to ensure business continuity at this challenging time – from embracing critical contingency planning and security safeguards to offering disaster recovery solutions and related consulting. Our ultimate business continuity offering – the privately managed Hyland Cloud – is designed to provide you with secure remote access to your critical content (and your customers’ information) while offering high availability.

Take action

Reach out to your Hyland account manager to explore your options
Visit the Hyland Cloud section on Community to learn more about our privately-managed hosting option designed to give you peace of mind regardless of external factors

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