---
title: "Transforming Payer Processes with Automation"
description: "Check out this paper by HIMSS and Hyland to explore how healthcare payers are working smarter and more efficiently with intelligent automation."
url: "https://www.hyland.com/en/resources/downloads/himss-payer-automation"
lang: "en"
published: "2026-07-09T15:55:05.981Z"
---

# Transforming Payer Processes with Automation

## Transforming key payer processes with intelligent automation

This whitepaper from HIMSS and Hyland examines how payer organizations can work smarter and more efficiently.

[Access the paper](https://site-cdn.hyland.com/www/87eb06ba3f/himss-payer-automation.pdf)

Rising drug prices, inflation and workforce shortages are adding up to increasing expenses for [healthcare payers](/en/solutions/industries/healthcare/payers).

To contain growing costs, payers need to be more efficient with the vast amounts of data that health plans manage. That makes [intelligent automation](/en/resources/terminology/intelligent-automation) a game-changer.

This whitepaper from HIMSS and Hyland examines the use of automation technologies and AI to anticipate users’ needs and streamline manual processes.

Explore how intelligent automation can:

- Remove common pain points for staff and improve member satisfaction
- Streamline prior authorization, member enrollment, and appeals and grievances
- Help payer organizations transform their business to realize more value

You’ll also learn how one of the largest provider-sponsored health plans in the U.S. significantly reduced costs and made its processes more efficient with automation.

## You might also like:

- [Leveraging RPA for efficient healthcare processes](/en/resources/articles/rpa-in-healthcare) — RPA transforms the way that healthcare organizations operate — from improving the quality of patient care to standardizing workflows across departments.
- [VNS Health](/en/customers/vnsny) — New York health plan enhances efficiency and security by automating appeals and grievances processes.
- [How RPA and AI drive end-to-end intelligent process automation](/en/resources/terminology/robotic-process-automation/rpa-ai-intelligent-automation) — The combination of RPA and AI in intelligent process automation transforms the way organizations operate by enhancing efficiency, improving decision-making and streamlining processes.
- [The revolution of AI in healthcare](/en/resources/articles/ai-healthcare) — AI innovation is fast-tracking the trajectory of everything from patient care to the future of medicine.