---
title: "Six Retail Banking Trends"
description: "This whitepaper from Datos Insights looks at six trends that will define the future of financial services and explores the transformative impact of AI."
url: "https://www.hyland.com/en/resources/downloads/datos-insights-six-banking-trends"
lang: "en"
published: "2026-06-09T01:43:28.548Z"
---

# Six Retail Banking Trends

## Six trends that will define the future of retail banking

Datos Insights explores how each trend will impact financial services and why AI will play a pivotal role.

![A group of business people partners during a set team meeting in the modern office](https://site-cdn.hyland.com/www/df8c55bbcb/office-meeting-as502007078.jpeg)

[Access the report](https://site-cdn.hyland.com/www/d72281077b/top-six-banking-trends-their-impact-financial-institutions-whitepaper.pdf)

As the [retail banking industry](/en/solutions/industries/financial-services/banking) continues to evolve, there is an omnipresent theme. [Artificial intelligence (AI)](/en/resources/articles/ai-financial-services), for better or worse, will have a significant impact on the industry.

AI, according to Datos Insights, “is arguably the most transformative technology since the adding machine.”

This whitepaper from Datos Insights and Hyland examines six banking trends that will define the future of financial services and looks at how AI touches each trend.

You’ll learn about the adoption of generative AI, cloud-first approaches, modernizing technology cores and much more. The report explores why each trend is important to financial institutions and how it will impact them.

How can banks prepare for future advancements? This whitepaper provides some answers.

**> Learn more |** [**A three-pronged approach to innovation for financial firms**](/en/resources/articles/financial-services-modernization-automation-ai)

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- [American National Bank of Texas](/en/customers/anbtx) — Future-ready bank deploys Hyland OnBase in the cloud to automate business processes, securely manage documents and empower employees.