---
title: "Forrester Report: AI Agents in Insurance"
description: "Explore how insurance decision-makers are scaling AI agents to unlock enterprise intelligence and drive smarter, faster decisions."
url: "https://www.hyland.com/en/resources/analyst-reports/forrester-tlp-insurance"
lang: "en"
published: "2026-06-11T05:55:11.658Z"
---

# Forrester Report: AI Agents in Insurance

The insurance industry is rapidly advancing toward AI agents, but realizing the full value of the technology remains a challenge.

While **80% of insurers say context unlocks the true power of AI agents**, few organizations are fully context-aware today. At the same time, **76% say unstructured data represents a largely untapped opportunity for insights** — revealing a critical gap between AI potential and execution.

Without the ability to unify, integrate and contextualize enterprise content, AI initiatives risk stalling at surface-level automation instead of driving meaningful business outcomes.

Download the study by Forrester Consulting, From Content to Intelligence: A Spotlight on Insurance, for insights on:

- How leading insurers are scaling AI agents from pilots to enterprise-wide execution
- The barriers — including governance, integration and lack of context — that are limiting AI success
- How AI agents are delivering measurable value across claims, underwriting and customer experiences

Does your organization have a sound AI strategy? This report offers key recommendations and insights from 100 insurance decision-makers.