--- title: "Integrated Delivery Network Case Study" description: "Find out how a large integrated delivery network increased efficiency, physician satisfaction and patient care with Hyland solutions." url: "https://www.hyland.com/en/customers/integrated-delivery-network" lang: "en" published: "2026-09-01T19:30:59.434Z" --- # Integrated Delivery Network Case Study ## Transforming OB-GYN specialty care with Hyland technology Find out how a large integrated delivery network increased efficiency, physician satisfaction and patient care. ![Doctor pointing at computer screen during prenatal ultrasound](https://site-cdn.hyland.com/www/d6665eac44/adobestock_304536639.jpeg) [Explore Hyland's healthcare solutions](/en/solutions/industries/healthcare) [See them in action](/en/demos/request-demo) ## Introduction A large integrated delivery network (IDN) specializing in OB-GYN care faced operational inefficiencies that significantly hindered workflows and patient care. The IDN’s obstetrics practice suffered delays, inconsistencies and lost opportunities due to outdated, manual image documentation processes. ## The challenge The client’s existing process heavily relied on paper-based workflows for managing ultrasound images. This came with numerous complications, including: - **Massive delays** in adding images to patient charts — sometimes taking months - **Unclear and incomplete documentation** due to lost or mislabeled paper records - **Physician frustration** from inconsistent access to important patient data - **Duplicated efforts** and missed billing opportunities caused by disorganized workflows - **Reduced quality and safety of care** due to delays and lack of accurate records for follow-ups The inefficient workflows created liability risks, delayed care and negatively impacted the overall patient experience. ### How to make an enterprise-wide impact with enterprise imaging ![A woman in a doctor's coat looking at brain image scans.](https://site-cdn.hyland.com/www/930697d656/woman-brain-scan-as226212080.jpeg) The MetroHealth System wanted to devise an enterprise imaging strategy that would make a considerable impact on the entire health system. With a little help from Hyland, MetroHealth did just that. Explore best practices and lessons learned from the extensive project. [Read MetroHealth's story](/en/resources/articles/enterprise-imaging-best-practices) ## The solution To address these challenges, the client turned to Hyland, leveraging our [advanced workflows](/en/platform/process-automation) and [enterprise imaging solutions](/en/solutions/industries/healthcare/enterprise-medical-imaging) to modernize their system. ### Implementation process The transition began with strong leadership and change management. Guided by a dedicated project manager, the solution was implemented seamlessly via the following steps: - **Adopting digital workflows** to replace paper-based processes, making ultrasound imaging accessible in real time. - **Training medical assistants, LPNs, RNs and physicians** to utilize and trust the new system. - **Integration of Hyland solutions** to enable image capture with [PACSgear](/en/solutions/products/pacsgear) point-of-care ultrasound integration, digital storage and instant accessibility within EMR systems. With the help of [NilRead](/en/solutions/products/nilread), Hyland’s universal diagnostic viewer, the IDN eliminated lag times in documentation. - **Championing change** by identifying physician leaders to support the adoption and offer hands-on guidance. ### Addressing challenges While initial hesitation among physicians required encouragement and demonstration of the solution’s benefits, the team quickly adapted. A key challenge during implementation involved manually adding patient information due to early workflow hiccups. Once resolved, adoption blossomed as providers realized the time savings and quality improvements. ## The results The integration of Hyland’s technology transformed the client’s obstetric operations, yielding measurable clinical and operational improvements. ### Operational benefits - **Streamlined documentation:** Images were [seamlessly integrated](/en/platform/integrations) into records in real time, minimizing delays and errors. - **Higher efficiency:** Physicians accessed image data instantly, resulting in faster decision-making and improved patient workflows. - **Reduced liability:** Consistent documentation enhanced accountability, reducing potential for legal risks. - **Physician satisfaction:** Frustrations related to lost or unavailable records all but disappeared as providers embraced the workflow improvements. ### Clinical impact - **Improved patient safety:** Accurate, accessible images aided in timely diagnoses, safeguarding outcomes for first-trimester patients in delicate situations such as ectopic pregnancies. - **Enhanced patient relationships:** Physicians were able to use real-time images during consultations, empowering patients and improving trust. ### Cost savings - The IDN **reduced waste** that stemmed from manually processing paper images. - The solution **optimized staff productivity**, saving valuable time previously lost to inefficient processes. ### Leading health system achieves ‘One Patient, One Chart' vision ![Group of co-workers having a meeting in the office](https://site-cdn.hyland.com/www/5e71177aea/office-meeting-as289057123.jpeg) By integrating Hyland solutions with the electronic health record, UNC Health transformed its enterprise imaging processes. Explore the health system’s strategies, key results, benefits and lessons learned from the enterprise-wide initiative. [Read UNC's story](/en/resources/articles/unc-health-enterprise-wide-imaging-vision) ## Lessons learned The client discovered a few essential factors for success when implementing digital workflows in healthcare practices, including: 1. **Build a strong implementation team** with project management and physician champions who push for adoption. 2. **Prioritize staff training** to ensure a smooth transition. 3. **Prove the value early** by showcasing measurable benefits such as reduced delays and improved care quality. ## What's next? With Hyland’s robust platform fully integrated, the client now envisions expanding their use of digital technologies. They aim to further optimize data-sharing across departments and introduce automation into other clinical operations. **> Learn more |** [**How AI and automation can alleviate the workforce shortage in healthcare**](/en/resources/articles/healthcare-workforce-shortage) ## A better future with Hyland Hyland’s solutions empowered this Midwest IDN to eliminate inefficiencies and enhance their quality of care. By modernizing their workflows, the OB-GYN specialty care provider has set a high standard for operational excellence in maternal fetal medicine. Could your practice benefit from smoother workflows, better documentation and improved patient care? [Contact Hyland today](https://hyland.drift.click/meet-with-Hyland) to start redefining what's possible in healthcare. ## You might also like: - [The top five benefits of cloud-based enterprise imaging](/en/resources/articles/top-benefits-of-cloud-based-ei) — Find out how Hyland Healthcare's cloud solution can provide better security and higher availability. - [Northwestern Medicine](/en/customers/northwestern-medicine) — Leading academic healthcare system significantly improves its research imaging request process with Hyland’s Acuo vendor neutral archive. - [How to improve efficiency in clinical operations](/en/resources/articles/how-to-improve-efficiency-in-clinical-operation) — Discover how to enhance clinical efficiency and patient care by integrating advanced technologies and optimizing workflows for streamlined, cost-effective operations. - [Kettering Health](/en/customers/kettering-health) — Hyland's Acuo VNA is at the heart of the health system's new imaging infrastructure.