Providers measure health insurers by how well they respond to appeals and grievances (A&G) – and slow, manual processes won’t earn many five-star customer service ratings. Accelerate response times while improving quality with OnBase.
Starting with the all-important capture stage, OnBase provider relations solutions help health insurers:
Once in OnBase, workflows route and distribute A&Gs according to type, team or line of business. Through the A&G distribution process, OnBase:
And, integrating OnBase with your claims and care management solutions allows you to leverage your investments even further, adding additional capabilities and increasing the value of existing technology.
OnBase also assists health insurers with provider relations during sales campaigns. Providers may request sales campaign support through an online provider portal that captures information about the sales activity, any additional support that might be needed and what funds are required. OnBase manages these requests, assigns tasks, notifies providers to send status updates on the sales campaign and even monitors time constraints required for decision/support.