If your Medicare enrollment process involves capturing registrant information on paper forms and storing that PHI in a box or briefcase to key in later at the office, you may want to revisit your member on-boarding strategy.
Leveraging electronic data capture capabilities and the mobility of a tablet device, OnBase creates a paperless, efficient process that allows your organization to increase enrollment volume while reducing operational costs for this document-heavy, critical stage of the member service cycle.
Electronically capture data and signatures
Taking manual data entry out of the equation improves information accuracy and enrollment speed. Sales representatives electronically capture prospective enrollee information, and while still in the field, upload it for processing.
OnBase immediately prompts users if any crucial information is missing. This allows sales reps to:
- Focus on providing quality customer service
- Enroll more applicants, since enrollment takes less time to complete
The increased transparency and quick turn-around times further enhance the customer experience.
Once uploaded, forms route directly to the correct users for review and approval, reducing the time it takes to move applications through the process. And, with no paper documents, nothing gets misplaced between each step. Insurers set business rules to identify incorrect or suspicious information during processing, mitigating common problems in open enrollment.
OnBase offers efficient, electronic enrollment that provides managers with greater transparency and improves the quality of applications.