August 19, 2022

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Customer reviews make Hyland a Customers’ Choice

Hyland is excited to announce we’ve been recognized as a Customers’ Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platform report.

Susan DeCathelineau

Hyland's senior vice president and chief customer success officer

A person in a blazer smiles while looking at a smartphone.

What an honor — and one we can only claim because of our customers. Thank you for sharing your feedback on Gartner Peer Insights (and with us!).

We succeed when, and only when, our customers succeed. That’s a core value for Hyland, and it’s why all the unfiltered Hyland product-user reviews are so exceptionally powerful.

We are a no-code shop and OnBase is used to fill the gaps left by our operations and financial LOBs.

The integration with DocuSign was a game changer as we had to pivot during the pandemic.

We have leveraged Hyland’s Professional Services team periodically over the past 10 years and they have been great to work with resulting in valuable solutions.

— CIO in the government sector

What is Gartner Peer Insights Customers’ Choice?

The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers.

This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

The Customers’ Choice distinction takes these reviews and recognizes the vendors and products based on their high user ratings.

What it means for Hyland

We believe the recognition is a validation of our goals as a company:

  • To develop the best content services and intelligent automation solutions on the market
  • To listen to customers’ needs and feedback around their user experiences
  • To work with customers to ensure their sustained success

As our chief commercial officer, Ed McQuiston, says, “It’s about the customer — it always has been.”

Alfresco meets all NAB requirements for document archival and retrieval robust application, provides multi cloud capability, content federation options.

Service is exceptional, product meets all our organizational requirements, cost-effective license models and infrastructure footprint.

— Head of Enterprise Document Services, the banking industry

Our culture of partnership

I’ve worked for Hyland since 2006, and from day one, I’ve seen the relentless, passionate and empathetic work that goes into supporting and caring for our customers.

As Chief Customer Success officer at Hyland, I’ve also seen and heard from customers about what we do right — and what we need to improve.

Every ounce of feedback we get is used to make us better, so we can be the responsive partners our customers need. As the world changes, so have we and our product offerings, and we’ll continue to do so in order to support our customers as technology advances, adapts and demands new innovations.

Everyone at Hyland is proud of our customer-first culture and endeavors to live it daily. That’s why being named a Customers’ Choice vendor is the apex of technology accomplishments for us.

Customers, we thank you! To those who submitted reviews, thank you for sharing your experiences for all — and especially us — to learn from.

Visit Gartner Peer Insights Content Services Platform page to learn more about this distinction. Just look for the ‘Customers’ Choice 2022’ badge on any of our content services products included in this Customers’ Choice recognition.

If you have a Hyland story to share, we encourage you to join your peers in utilizing the Gartner Peer Insights platform.

GARTNER, PEER INSIGHTS and The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.