We welcome our new OneContent colleagues and customers

ACQUIRED CUSTOMER FAQs

What is Hyland announcing?
The completion of our acquisition of the OneContent business from Allscripts.

Why is Hyland acquiring the OneContent business from Allscripts? 
OneContent aligns with Hyland Healthcare’s focus on combining information management and enterprise medical imaging with business process and case management capabilities to create an unparalleled suite of solutions. In addition to strengthening and expanding Hyland’s partnership with Allscripts, the addition of OneContent will enhance the Hyland Healthcare portfolio and further our mission to empower healthcare providers, inform critical decision making, and simplify information access and insight.

What are the value and benefits of this acquisition to OneContent customers?
You will benefit from Hyland’s culture of support, partnership and accountability, as well as our experience helping more than 2,000 healthcare organizations manage information and workflows over the past 16 years. In addition, you will have the opportunity to take advantage of the full capabilities of Hyland Healthcare’s suite of information and image management solutions to address your clinical, financial and operational needs.

Will my solutions continue to be supported? 
Yes. Hyland plans to continue to support OneContent customers’ current solutions, while enhancing the platform with new features and functionality, refining the integration with Allscripts’ Paragon EHR system and leveraging the complementary capabilities of the Hyland Healthcare suite. Hyland plans to partner closely with Allscripts in these efforts.

What are the plans for future product releases?
We are on track to deliver v17.6.1 in Q2 2018 and v17.6.2 in Q3 2018, followed by a Mobile iOS release in Q4 2018 and a Mobile Android release in early 2019. We will continue to focus on the core OneContent and Hyland product strategy for all future releases.

I am in the middle of an implementation. How does this acquisition affect my organization?
Please continue to move forward with your implementation, and we will be here to support you through the process.

Has my OneContent point of contact changed?
You will have a dedicated Hyland point of contact to support all of your current and future OneContent needs. In the meantime, if you have any immediate questions, please email OneContent@Hyland.com

Who do I call for support going forward?
Continue to submit requests for technical support as you currently do at +1 470.387.7878. We will communicate any changes to the support process to you directly, including an invitation to Hyland Community, our online networking and support hub.

Should I remit invoice payments to Hyland moving forward?  
Until further notice, Allscripts will continue to invoice you and collect amounts due under all outstanding invoice(s) on behalf of Hyland. Please continue to remit payments in accordance with the terms and instructions included on the invoice(s) that you receive.

Does Hyland have a user conference?
Yes. CommunityLIVE is September 15-19, 2019 at the Huntington Convention Center of Cleveland, Ohio. We have a very active Hyland Healthcare community with many planned sessions on a range of healthcare-specific topics. We hope you will be able to join us! Please stay tuned for more information to come.

I am interested in learning more about Hyland Healthcare products. Whom should I contact?
Please contact your Hyland OneContent point of contact or email OneContentInfo@Hyland.com to learn about the full scope of the Hyland Healthcare product portfolio

What happens next?
In the near term, the change will be minimal. We hosted a OneContent Customer Welcome webinar on Tuesday, April 10, that introduced members of our Healthcare Sales and Services Leadership and shared how to get involved in our Hyland Healthcare customer community. The OneContent Customer Welcome webinar video recording and presentation are available to view

Additionally, you will have the opportunity to get involved and join our Hyland Healthcare community through our advisory councils, special interest groups, User Forums and more, all of which we will highlight in the upcoming webinar.