Forrester shares new data on what makes leading organizations more successful in today’s anywhere-work world.
Just a few years ago, nearly 9 in 10 employees worked entirely from a corporate office or facility.
Today, only 54% of employees work from a corporate location full-time, and decision-makers across industries agree that anywhere-work is here to stay. These leaders expect a high number of anywhere-workers will remain either partly or fully remote.
The rise of anywhere-work places new demands on enterprise content management tools. These tools play an important role in helping workers efficiently create, consume and protect knowledge assets that span a wide array of digital formats (e.g., documents, internal communications, audio/video files).
— "Forrester, Anywhere Work Drives Demand for Modern and Resilient Content Services"
A recent Forrester Consulting study commissioned by Hyland reveals that anywhere-work success means ensuring all employees have easy, contextual access to information to do their jobs so they can be productive no matter their location.
The fourth annual Content Services Pulse Study conducted by Forrester Consulting highlights the need for a proactive, future-focused strategy to support various types of hybrid work long-term.
Here are some high-level takeaways about finding success with today’s anywhere-work model.
Sixty percent of decision-makers from the study cite that the productivity needs, preferences and behaviors of their employees have changed meaningfully over the past few years, yet related tools and processes have struggled to keep up.
As a result, barriers to employee productivity (e.g., time wasted looking for critical information, difficulty accessing internal systems or apps) are even more pronounced than they were just two years ago. Inflexible content management systems (e.g., difficulty updating applications, integrating new systems, migrating content) are a common point of friction.
The time has come to shift from the traditional content management approaches of the past (which were designed to work best when most workers were together in an office) to a more future-fit approach that can more equitably serve the needs of all workers (e.g., frontline, deskless, in-office, hybrid).
One segment of companies — let’s call them “Shift Leaders” — is ahead of the curve in this respect. This group sets themselves apart by being more likely to augment their content management strategy through:
Forrester’s report found Shift Leaders take the lead in:
Shift Leaders aren’t afraid to bring in new technology. A defining trait of Shift Leaders is that nearly 9 in 10 are actively migrating users and content off of legacy systems.
Seventy-three percent are also investing in artificial intelligence (AI) to automate content-related decisions and processes.
However, they recognize that technology alone is insufficient to guide their efforts. As such, 79% are formalizing a digital workplace strategy.
Shift Leaders make content management investments with employee experience (EX) in mind.
Over 70% are investing in:
Shift Leaders prioritize capabilities that unleash innovation and strengthen their readiness for the future. Notably, 74% are taking advantage of industry-specific content features, helping workers focus on high-value work. Roughly 67% are also investing in platform extensibility options to empower employees to meet unique business requirements, and 65% of Shift Leaders invest in partners that can identify areas ripe for innovation.
Shift Leaders have embraced modern content services, which provide:
— "Forrester, Anywhere Work Drives Demand for Modern and Resilient Content Services"
Shift Leaders illustrate the value that content services and purpose-led investments in modernization, experience improvements and innovation can deliver. Nowhere is this value more evident than in the execution of critical anywhere-work capabilities. Shift Leaders stand out in their ability to:
The Forrester study revealed decision-makers seek content management solutions that support many of the use cases Shift Leaders currently enjoy. Demand among decision-makers is highest for solutions that reduce the operational burden for IT and non-IT workers by:
For more information, including recommendations on how to best embed content into the modern digital workplace, download this Hyland-commissioned thought leadership study authored by Forrester Consulting, “Anywhere Work Drives Demand For Modern And Resilient Content Services.”
