OnBase OnSite accelerates the claims process through real-time video collaboration
The rapid evolution of the insurance industry is in large part due to the InsureTech boom. Digital transformation and optimization efforts are underway throughout the industry with new business ecosystems developing every day. The decision to adopt technology to better serve the customer experience occurs more often than it ever has before.
OnBase OnSite, Hyland’s virtual field inspection and evidence collection solution, is one such technology. The solution enables insurance field staff, contractors or customers to collaborate with claims adjusters, customer support representatives or underwriters in real time, allowing them to record live video, voice and photos of the inspection site. They can then upload those photos, videos and other documents related to the inspection to the solution’s web portal, giving adjusters instant access to that information.