Transforming constituent engagement and communications

Montana’s Department of Labor and Industry had a critical communications problem. Relying on an outdated mail system and paper-based processes made providing key services, like delivering unemployment insurance, cumbersome and inefficient for both staff and constituents. There was a constant risk of the system failing completely.

That’s when the department adopted Content Composer, Hyland’s flagship customer communications management (CCM) product. Find out how the solution ultimately helped the department improve customer experience by:

  • Providing consistency and control to the document creation process
  • Speeding up daily processes from hours to minutes
  • Enabling seamless integration for efficiency gains

In today’s customer-centric environment, embracing technology to provide a better citizen experience is imperative. The Montana Department of Labor and Industry succeeded in not only resolving their communication problems but also implementing a scalable solution that delivers personalized communication to constituents. Read their success story here.

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