Speed time to resolution

Transforming the inspections, complaints and investigations life cycle in government

Across all levels of government, agencies do difficult work every day to safeguard the public’s health and safety and ensure service providers and businesses aren’t running afoul of the law. However, manual, paper-based processes often impede their inspection, complaint and investigation work and prevent them from providing timely, responsive service to citizens.

The current pandemic and the need to work remotely has further amplified the urgency for government agencies to automate processes and deliver digital services without disruption. In this Center for Digital Government article, learn how investing in a single, cost-effective modern content services platform can transform the entire inspections, complaints and investigations life cycle with:

  • Dynamic case management and a single source of truth for case-related information that leads to better decision-making
  • Automated digital workflows that allow staff to address bottlenecks and accelerate time to decision
  • Web and mobile access that enable employees to securely access information from anywhere at any time

Whether an agency is investigating a complaint at a local daycare, conducting a housing inspection, or looking into a health code violation or suspected fraud, a modern content services platform enables agencies to streamline the decision-making process and speed time to resolution — without the need to overhaul existing IT systems.

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