Customer Communications Management
Improve the customer experience with a CCM solution
Improve customer communications with Hyland CCM solutions
As technology evolves, so do the expectations of customers. They want to consume information the way that makes sense to them, whether that's through email, web chat, text or social media.
But tailoring these communications is complex. It often involves manually assembling content from existing documents, variable data and information stored in other systems.
With customer communications management (CCM) technology, organisations overcome the inherent obstacles of manually assembling and outputting frequently created documents.
By integrating with enterprise applications and office productivity software, CCM solutions reduce the time and effort it takes to create individually personalised content. With the ability to handle a wide-range of communication needs from large-volume batches, to more interactive custom content and personalised on-demand requests, CCM solutions bring versatility and efficiency to your customer interactions.
But automating the assembly and output of customised documentation isn’t about efficiency for its own sake — it’s about the real-world benefits it brings to your organisation.
Customer communications management software:
- Improves customer satisfaction
- Lowers costs
- Allows better allocation of staff resources
- Ensures more accurate and visually consistent communications
- Supports compliance for corporate standards and relevant regulations
Streamline customer communications management with content management integrations
Continue to elevate your customer communications lifecycle by integrating your CCM solution with one of Hyland’s content and process management products, like OnBase or Perceptive Content. By connecting both systems, you have full control over your customer communications — from input to distribution and archival.
Rely on one vendor for your communication needs
By partnering with Hyland, you’ll realise the benefits of working with one vendor for all of your strategic communication tools. Tap into a range of content services capabilities — including capture, content management and process automation — to create personalised, seamless solutions tailored to your business requirements.