Wiener Privatbank has a long history of quality service and a bit of a reputation as a servicer of discerning clientele. Its excellence in customer service and results has earned it business from all around the world, collecting up to 22 languages of operation.
Wiener Privatbank had outstanding staff and the best financial knowledge in the business, but with that many languages and files to manage, the manual work included in processing papers and updating master datasheets was laborious and time consuming, slowing down operations.
That changed when the financial institution brought in OnBase, Hyland’s enterprise information platform. OnBase connected unstructured data from analog sources to the digital world, and brought along important changes, like:
- Seamless connection to the core banking system
- Elimination of entering repetitive information
- Automated checklists that customise what paperwork specific customers need
- Optimised workflows that lead to fewer errors
The legacy of success can translate to the future, especially for businesses that are willing to adopt smart, effective technology. For Wiener Privatbank, that revolution happened with the implementation of OnBase. The bank can now continue to deliver the same excellent service to its clientele that it made its name on.
Download the Wiener Privatbank customer success story today!