Letter to Perceptive Intelligent Capture (formerly Brainware) customers from Hyland president and CEO, Bill Priemer

Letter to Perceptive Intelligent Capture (formerly Brainware) customers from Hyland president and CEO, Bill Priemer

July 10, 2017

To our new customers,

I am excited to share that today we announced the completion of our acquisition of the Perceptive business unit of Lexmark International, Inc., including your Perceptive Intelligent Capture (PIC) software solution.

For years we’ve admired the people and technology of Perceptive and I am thrilled to welcome them, into the Hyland family. We are a software company that thrives on new ideas and diverse perspectives, and since 1991, it’s been our mission to help our employees, customers and partners exceed their potential, and now that includes you. Welcome!

When we first announced our acquisition intent in May, I stated my personal commitment to you and every Hyland customer. Today I’m happy to share that Hyland will honor that commitment by supporting your PIC solution for as far into the future as we can see. We recognize its strength in the Advanced Capture industry, and we’re thrilled to add it to our portfolio. Furthermore, we have exciting plans to evolve and enhance PIC with new product releases and functionality. We understand the importance of your PIC solution and your investment in it.

Over the past decade, Hyland has acquired several software products and customer bases. We continue to serve those customers today, just as we’ll continue to support you going forward.

If you’re currently using PIC on its own without Perceptive Content, you may find that OnBase, our industry-leading information platform, can help further automate the business processes for which you’re using PIC — whether in accounts payable, accounts receivable, transcript capture or any processes where PIC is automating data collection on the front end.

Of course, whether you’re using PIC as a standalone product, or in conjunction with Perceptive Content, OnBase, or another ECM offering, Hyland is here to support you.

I’m excited for what’s to come as we welcome you into the Hyland community of customers, and I look forward to our conversations in the future. 

In the meantime, if you have any questions, please reach out to your account manager or [email protected].

We’re more than 25 years into this, and I look forward to continuing this incredible journey together.



Bill Priemer
President and CEO


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