Enterprise content management (ECM) is a business strategy for capturing, managing, storing, preserving, and delivering documents and data related to operational processes. ECM includes, but is not limited to:
- Electronic document management
- Records management
- Workflow management
- Document generation and distribution
- Scanning and document capture
- All additional processes involved in managing the lifecycle of a piece of information, regardless of the form the information takes
Managing enterprise content has evolved with the proliferation of data types and now includes the automated management of:
- Structured information (data)
- Unstructured information (notes, various supporting documents), and
- Semi-structured information (e.g., invoices, purchase orders, receipts).
How organisations can benefit from an ECM platform
An ECM solution provides a business a means of organising and making the best use of its information store. These benefits are achieved by:
- Managing all parts of the document lifecycle, from creation and ingestion to deportment and destruction.
- Eliminating paper and its associated costs (printing, storage, searching)
- Tracking document changes, enabling versioning and history—including who makes revisions
- Giving users real-time visibility into up-to-date records and information to check statuses, resolve issues and complete requests
- Facilitating compliance via reporting and auditing
Taking solutions beyond enterprise content management
An enterprise information platform not only manages content from inception and through the document lifecycle, it also provides capabilities which far exceed standard ECM software functionality, including:
To learn more about best practices and the benefits of a leading enterprise content management solution, click here.