Delivering public assistance to constituents in normal times can be challenging due to heavy caseloads and reliance on paper-based processes. In times of crisis, agencies face even more challenges due to the sudden influx of citizens who are relying on these programs to meet their most basic needs.

State social services agencies must streamline case management processes to increase efficiencies and cut administrative costs. A content services platform can help.

Download this issue brief to discover how technology can improve case management processes and help health and human services (HHS) agencies deliver more responsive service to constituents in their time of need.

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