Content Connect

Improve collaboration and cut costs with secure medical document exchange between payers and providers

Healthcare Payer

Current methods of exchanging medical documentation place both healthcare payers and providers at a disadvantage. Sending information by fax, mail, overnight delivery, courier services or web portals is a less-than-ideal approach to care coordination – and a slow one, at that. The lack of collaboration and processing delays that result create a number of challenges, from inaccurate payments to penalties for not meeting mandated claims payment timeframes.

Content Connect (formerly OnBase Mackinac) securely exchanges information electronically, guarantees delivery and facilitates collaboration. The result? More accurate, consistent and streamlined processes, greater transparency, less risk and lower costs for healthcare organizations.

Expedite information exchange

Using your existing secure infrastructure and services, Content Connect electronically routes the right information to the right person at the right time. Parties share data and documents in seconds, not days, while eliminating lost or misplaced information.  

Expediting the exchange of medical documentation speeds claims payment processes – a win-win for both payers and providers. Payers avoid fines for noncompliance and time-based exceptions, while providers experience faster and more accurate claims resolution.

Reduce costs 

Content Connect eliminates the high costs of communicating through fax, postal mail, couriers, overnight delivery and web portals. Instead, the sender and receiver split the per-transaction fee evenly. The workflow and business process management solution has the potential to reduce a payer’s cost-per-transaction by more than half while cutting expensive communication costs for providers. Automated routing, approval and verification workflows expedite decision making and benefit all healthcare organisations. Plus, because it is available as a Software-as-a-Service (SaaS) offering, Content Connect requires no capital investment.