Public Records

Solutions for Public Records Request Management

Simplify public records from storage through request and fulfillment

Access to public records is a cornerstone of an open, transparent government. Unfortunately, an overreliance on paper-based and manual public records request fulfillment makes meeting request deadlines difficult. Hunting down documents from multiple departments, locations and filing cabinets puts a burden on government staff and leads to lengthy fulfillment cycles – damaging public trust.

With a Hyland Public Records Request solution, you simplify request submission and fulfillment. From online request capabilities and comprehensive record searches to digital delivery, the solution improves the process from beginning to end.

Provides comprehensive tools to simplify requests, fulfillment and tracking

More than ever before, government officials feel increased pressure to provide easy access to public records and often face mandates for fulfilling requests. This means that for staff, tracking and reporting on request fulfillment is just as important as completing the requests.

The solutions helps overcome these challenges by:

  • Simplifying request submission and delivery for constituents: Provides the option for both web-based and paper requests. After staff receive and fulfill a request, the solution compiles the documents and posts them to an online portal for fast, efficient delivery.
  • Providing comprehensive search for complete request fulfillment: In addition to creating a single electronic location to store and retrieve all records, Hyland solutions provide a range of search tools to identify potential records required to complete requests, including keyword and full-text searches.
  • Improving process transparency and reporting: The solution equips you with reporting dashboards that describe and identify bottlenecks while allowing you to view reports on any request. Meanwhile, workflows automatically notifies staff when request deadlines approach, providing clarity on request priority.

The Public Records Request solution provides your organisation with the tools it needs to quickly prioritise and complete records requests. Once completed, the solution guarantees quick delivery of documents to requestors, improving the process from beginning to end.