In a Fitch Ratings servicer roundtable event at the end of Q4 2017, “79 per cent of the Fitch-rated servicers agreed that regulatory compliance is prioritised ahead of loan performance management and 89 per cent agreed that regulation has made loan performance management more difficult.”
The result of this tough regulatory environment is loan servicing costs that continue to rise.
Hyland offers loan servicing software solutions that use advanced technology, like intelligent capture, automated workflow and integration with external core systems, to lessen the burden of regulatory compliance while freeing up staff and resources to focus on performance management and customer service.
Many loan servicing software point solutions are aimed at assisting servicers with particular tasks , but only a robust content services platform solution can provide the value and agility it takes for loan servicers to cut overall servicing costs, increase margins and provide the customer service necessary to keep loans performing.
A single access point for borrower documents
Hyland's loan servicing solution puts all loan documentation into a single digital repository that allows call centre workers to quickly answer questions from borrowers. This reduces the costs associated with call time and is also a major benefit when call volumes suddenly increase during natural disasters and emergencies that cause large numbers of borrowers to need assistance.
It also enables servicers to give borrowers online visibility into their documents and status, helping to reduce call centre volume. When borrowers get the accurate and timely information they need from servicers, loan defaults are reduced.