Bill Priemer, President & CEO
Bill joined Hyland in 1997 as Vice President of Marketing. He became Vice President of Sales & Marketing in 2001, Chief Operating Officer in 2005, and CEO in January 2013. Prior to joining Hyland, Bill worked at FedEx Corporation and at AST Research, a personal computer manufacturer.
Bill received a master’s degree in Marketing from Northwestern University and undergraduate degrees from Boston College. He was born and raised in Northeast Ohio. While he has lived elsewhere and travels extensively, he is happy and proud to call the Cleveland area home.
Bill serves on the boards of John Carroll University and of BVU: The Centre for Non-Profit Excellence. He has been a member of Vistage International since 2010.
Chris Hyland, Executive Vice President & CFO
Chris joined Hyland in 1992 and has served on the Board of Directors since 1993 and as Chairman of the Board since 2002. He has been the Executive Vice President since 2001 and Chief Financial Officer and Treasurer since 1994.
He serves on the Board of Directors of University Hospitals Cleveland Medical Centre and is a member of the Board of Directors of the Cuyahoga Community College Foundation. He is a member of the National Association of Corporate Directors. Chris earned his bachelor's degree in Economics from Ohio Wesleyan University.
Ed McQuiston, Executive Vice President & Chief Commercial Officer
Ed joined Hyland in 2001 as the Director of Healthcare Solutions. In 2016, he was promoted to Senior Vice President of Global Sales & Marketing. Having served as Vice President of Global Sales since 2012, Ed took on the responsibility of aligning Marketing and Sales in support of Hyland’s global expansion. In 2017, Ed was promoted to Executive Vice President & Chief Commercial Officer. His tenure at Hyland and extensive knowledge of OnBase helps support and expand Hyland’s strategic initiatives.
With more than 20 years of experience in the information management and advanced capture industries, Ed focuses on collaborating Hyland’s global sales and marketing programs and vertical-specific initiatives with worldwide trends, positioning Hyland as the go-to vendor for information management solutions. He serves on the Board of Directors for the Association for Information and Image Management (AIIM).
John Phelan, Executive Vice President & Chief Product Officer
John began his career at Hyland in 1999 as a Quality Assurance Representative. As the company began delivering Workflow services, he joined what would become the Professional Services group, where he consulted and managed for 10 years.
In 2011, John became the Vice President of Information Systems when Hyland was looking to bring a stronger business perspective to its own internal IT. John led the team through significant growth and acquisitions. In August of 2017, he returned to Research and Development as the Vice President of R&D Operations. As EVP & Chief Product Officer, he brings a wealth of experiences as he leads Hyland’s efforts to support the development of products and solutions.
Noreen Kilbane, Executive Vice President & Chief Administrative Officer
Noreen Kilbane joined Hyland in 1993 and has been a part of several departments throughout the years. She was appointed Senior Vice President of Administration in March 2016, and in 2017 was promoted to Executive Vice President & Chief Administrative Officer. Her role in Operations has allowed her to develop and implement processes to make the Accounting department more effective and efficient. Noreen received her B.A. in Accounting from Baldwin-Wallace University.
Tim Pembridge, Executive Vice President & Chief Legal Officer
Tim Pembridge joined Hyland in 2001 and currently serves as Executive Vice President & Chief Risk Officer. Tim manages the company's legal affairs and maintains its corporate records.
Prior to joining Hyland, Tim was a shareholder with Nischwitz, Pembridge & Chriszt Co., L.P.A. from 1996 to 2001, and a partner with Calfee, Halter & Griswold LLP from 1990 to 1995. Tim received a J.D. from Cornell Law School in 1982 and a B.S. in Environmental Resource Management from Allegheny College in 1979. He is a member of the Association of Corporate Counsel and the Cleveland Bar Association.
Susan deCathelineau, Senior VP, Global Healthcare Sales & Services
With more than 20 years of healthcare technology and leadership experience, Susan deCathelineau leads Hyland’s global healthcare sales and services organization. In her role as Senior Vice President, Susan establishes and implements the global strategic vision to ensure Hyland Healthcare solutions and services earn customer loyalty and deliver operational excellence. In prior roles, she has led health information management, revenue cycle, and electronic medical record (EMR) initiatives and has transformed processes by building and leading successful cross-functional teams.
Before joining Hyland, she was Director of Corporate Information Systems at Allina Health. There, Susan led an enterprise-wide implementation of Hyland’s OnBase content services solution and its integration with the Epic EMR. Prior to Allina Health, Susan was vice president of product management at QuadraMed. She managed the product launch strategy and go-to-market programs. Susan holds a bachelor’s degree in health information management from the College of St. Scholastica and completed her master’s degree in health services administration at the College of St. Francis.
VP, Healthcare Engineering
Senior VP, Chief Technology Officer
Associate VP, Global Shared Services
VP, Chief Marketing Officer
VP, Global Sales Operations
Senior VP, Human Resources
Associate VP, Global Sales Contracting
Associate VP, Product Management
VP, Customer Success
Associate VP, Global Services
Associate VP, International EMEA Sales
VP, Product Management
Associate VP, R&D, Healthcare
Associate VP, Human Resources
Associate VP, Sales Engineering
VP, Content Services Engineering
Senior VP, Technical Support
AVP, Marketing Strategy & Operations
VP, General Counsel and Secretary
VP, Global Cloud Services
VP, Global Healthcare Sales
Associate VP, Global Services
Associate VP, Global Sales Enablement
Associate VP, Sourcing
Senior VP, Finance & Accounting
VP, Global Healthcare Services
Senior VP, Global Services
VP, Chief Information Officer
VP, International Strategy