Enterprise content management ( noun)
Enterprise content management (also known as ECM) is the process of overseeing and categorising an organisation’s information (or content) over its entire lifecycle, in order to reduce risk and improve productivity, efficiency, and customer service .
What is ECM?
Start here to understand the basics of ECM and its importance to the success of your organisation.
Discover the six components, or building blocks, of an ideal ECM solution.
Organisations have always run on information. Decades ago, that information was largely constrained to ink and paper content, organised in file cabinets and desk drawers. These days, the information your organisation needs to manage is multiplying at an astonishing rate.
Simply storing that information is no longer enough, if your organisation wants to survive in today's rapidly transforming digital age. You need to capture it no matter how it enters the organisation, integrate it with your core business applications, allow the right people to access it when they need it, measure its effectiveness and value, and have compliant processes in place for its eventual destruction.