Like many healthcare providers, Sentara Healthcare struggled with the challenge of processing and assimilating unstructured data for patient care and billing. With hundreds of sites for care across 12 hospitals, the organization received complex and diverse documents for each new patient.

And although the organization had a scanning tool to capture patient records, it was insufficient and unreliable in getting documents to their Epic EMR or OnBase content services platform. Clinical, administrative and financial processes were time-consuming and labor-intensive — until they made use of Express Scanning.


Working with Hyland, Express Scanning enables staff in more than 600 locations to easily import documents for direct access within their Epic EMR with a click of a button.  

“We wanted to make it easier for folks to do their job and meet our service line requirement to move paper documents into the patient's EMR within 30 minutes of receipt. We now have 97% of documents in patient records in under 5 minutes, this is an 83% improvement over our 30-minute service line agreement."

Tara Neitzel
IT Operations Manager,
Sentara Healthcare


  • Automate, streamline and accelerate document workflow management and tracking
  • Integrate 97 percent of documents in patient records in under five minutes
  • Ensure the HIM department has all the patient information and Epic description on receipt to enable faster clinical use
  • Remove non-value added steps in their workflows. OnBase Express Scanning has enabled process improvements that benefit the entire organization, with significant cost savings and cost avoidance projected at more than $2.5 million.

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Customer info

Sentara Healthcare 


Health system operating 12 hospitals, medical groups, outpatient care, nursing homes and assisted living centers 

Virginia and North Carolina

Epic, PeopleSoft

Enterprise-wide, examples Health Information Management, Patient Access, Clinical, AP, human resources 

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