OnBase replaces legacy ECM and saves a county administration $400,000

Washtenaw County, Michigan

Washtenaw County, a Michigan county that includes Ann Arbor, serves an impressive constituency. Ann Arbor has been called the “most educated city in the U.S.” and is home to lots of high-tech and big research cohorts. When the county administration saw that its previous enterprise content management (ECM) investment with FileNet wasn’t keeping up, it knew it needed to find a replacement that wouldn’t just fix problems — it would create solutions.

The county chose Hyland’s OnBase, an enterprise information platform. OnBase provided a pathway forward for the county, and made impacts across the administration. Results include:

  • A $50,000-per-year savings by eliminating the consultant fee that the legacy system imposed
  • IT staff could integrate with more than 50 line-of-business applications without custom code or scripting
  • Streamlined customer service with Hyland
  • Immediate uptick in return-on-investment

If saving money, empowering your administrators and expanding your system without custom coding sound like a step up from your current ECM, give OnBase a good look.

Download the Washtenaw County success story here!