OnBase OnSite | Claims Collaboration Platform | Hyland

Accelerate the claims and underwriting process with policyholder self-service and advanced field resource management

When your customers encounter a loss, they put their trust in you to provide the best-possible service in the fastest time possible.

OnBase OnSite is a claims collaboration platform that helps insurance organisations remotely document, inspect and review claims in real-time or asynchronously. Our mobile solutions support a variety of workflows from customer collaboration and self-service to professional onsite loss inspection.  

Deliver superior customer service right from FNOL, by providing insurance field staff, contractors or customers the ability to collaborate with claims adjusters, customer support representatives or underwriters in real-time, allowing them to record live video, voice and photos of the inspection site. They can then upload those photos, videos and other documents related to the inspection to the solution’s web portal, giving adjusters instant access to that information.

How OnBase OnSite works:

Cover every possible inspection workflow

By combining the power of live and offline video collaboration, OnSite claims collaboration platform can cover every possible inspection workflow, in addition to offering a host of other features designed to accelerate the documentation process

The solution also provides an array of claims handling tools for both customer self-service and professional field-loss documentation. 

Get eyes on a loss without ever leaving the office. With OnSite’s suite of customer-focused mobile solutions, policyholders can collaborate with inside adjusters through live video and photo capture, or through guided offline self-service with onscreen instructions.

Provide end-to-end loss inspection and claims management tools for your field resources. From creation and assignment to inspection and upload, your outside teams can use the OnSite suite to collaborate, document and close claims faster than ever before.

OnBase OnSite Benefits:

  • Decrease Inspection Costs
    Save up to $400 per inspection

  • Increase adjuster efficiency 
    Increase adjuster inspection capacity by 50% per week.

  • Decrease claims costs and cycle times
    Leveraging the real-time video collaboration capabilities inspections can be reduced to 2-3 days.