Like most insurers, you may only see a fraction of the customer information you need to open a new policy or process a claim. By aligning your Guidewire strategy with Hyland's OnBase content services platform, you can get a complete view of your customer – and reduce implementation times by almost 50 per cent.
By integrating OnBase with Guidewire, whether that’s ClaimCentre, PolicyCentre, BillingCentre or the full Guidewire InsuranceSuite™, you’ll make life easier for your employees and help them provide better service to your customers.
How does it work?
It starts when OnBase captures and stores policy-related documents electronically, linking them to the associated claims data and policy information in Guidewire. Now employees can instantly access those documents in Guidewire, improving decision-making and eliminating the need to search through multiple applications, file shares or paper records.
When working together, OnBase and Guidewire:
- Decreases an insurer’s dependency on paper
- Reduces manual errors by employees
- Promotes secure file sharing and
- Delivers content in context to create exceptional customer service
Expedited integration and implementation
With OnBase, insurers get a content services and enterprise content management solution that’s Ready for Guidewire verified. Purpose-built accelerators for the full Guidewire InsuranceSuite help expedite integration and implementation, often by up to six months.
Offering deep Guidewire-specific knowledge and experience, Hyland’s dedicated technical support team for Guidewire customers ensures a smooth transition from testing user acceptance to taking the solution live and into day-to-day operation.
One team effort
Hyland supports a Guidewire-focused development team that works shoulder-to-shoulder with Guidewire’s development department; the results are stronger integrations and product enhancements. The company also maintains a Guidewire-focused implementation and technical services team with a single mission of delivering consistent results during deployments and upgrades.
The result? Best practices and exemplary service standards.
Learn more about the OnBase accelerators for ClaimCentre, PolicyCentre and BillingCentre by following the links below.