Access information and quickly respond to customer inquiries
Geneva Rock struggled to manage paper documents as well as the billing errors and delayed responses in customer service that it caused.
With much of employees’ time devoted to sorting paper, assembling packets and searching in physical files for needed information, the ready-mix concrete service provider in Utah sought a solution that would provide control and the real-time status of processes.
That’s when the company discovered Hyland and OnBase.
“The impact of OnBase is obvious to us,” says LaNette Andrews, command systems manager. “It is simply a part of our daily operations. The return on investment is seen through enforced policies, process efficiency, increased security and readily available information. Our clerks are able to be much more productive, and we can have them focus on high-value tasks that the couldn’t before."
Drive better productivity across the enterprise
With OnBase, transport companies:
- Scale their solution across corporate and branch locations while managing information in a central repository
- Promote faster inter-departmental processing, allowing staff to make better, more informed decisions
- Provide users with mobile access to information on their phones and tablets, allowing them to work on projects no matter the time or their location
OnBase enables transport companies to meet the needs of each department – including Accounting and Finance, Human Resources and Legal – with one easily supported application, letting them start with a single department or solution and expand as time, goals and budget permit.
By implementing OnBase, you can ensure full speed, full control and full compliance for your global trade organisation’s processes.