Today, every pound counts for housing agencies as they face great need from constituents. Despite reduced budgets and smaller staffs, agencies must continue to efficiently manage tenants and properties, document and re-certify their eligibility, support homebuyers, and manage subsidised properties for IRS, HOME and other programmes. In addition to these services, agencies must ensure that this wide range of programme documentation is secure, easily retrievable and complete.
How can agencies efficiently accomplish these tasks without creating more work for already stretched staff?
With Hyland solutions, agencies securely store all required documentation, enforce records retention and automate compliance tasks to ensure that tenants, property subsidies and customers meet federal requirements. Using our content services platform, agencies store information – including applications and certifications – in a single document repository, helping specialists manage increasing workloads while supporting compliance. Our solutions also allow programme directors to perform pre-audit sampling of programme files, ensuring programmes meet documentation and compliance requirements.
A Hyland content services platform also connects with databases, regardless of programme. Staff have a single repository for all documentation, allowing agencies to efficiently deliver programmes and easily provide referrals. All of this is achieved without additional training because our platforms integrate with the systems staff already know. As staff works with data systems, the platform shows them relevant documentation for data records as well as what required documents are missing, helping agencies support compliance efforts. Staff can also access key information stored in documents when they are in the field on tablets or smartphones, providing more mobility, faster field work and increased staff productivity.