Constituent Portal for Citizen Engagement

Integrate a modern, accessible, portal experience

Hyland’s partnership with Jadu provides an integrated portal solution for delivering exceptional digital services, allowing citizens to self-service from any location on mobile, tablet or desktop devices. With a modern, accessible, public-facing portal experience, the Hyland Content Portal for Government connects to our content services platform to provide online forms, document upload and tracking, payment processing and workflow.

The Hyland Content Portal for Government:

  • Enables online processes at the front-end to reduce calls and wait times
  • Allows end-users to self-service from any location on mobile, tablet or desktop devices
  • Provides 24/7 access to information stored in Hyland’s content services platform
  • Integrates directly into existing public portals and web sites

Enable self-service across a wide range of uses

Constituents can easily interact online with your agency to access or submit documents whenever or from wherever they need to across a wide range of uses, including:

  • Public assistance applications and public records requests
  • Business/professional licenses applications and simple permits
  • General requests such as property assessment appeals, complaints or investigations
  • Vendor/supplier portal, accounts payable and payment processing

Improve processes and citizen engagement

With the Hyland Content Portal for Government, your agency can deliver new and improved online, digital services to citizens while also realizing the following benefits:

  • Reduced manual processes and increased efficiencies by decreasing paper-based approaches and time-consuming searches for information
  • Enhanced citizen engagement and satisfaction with a digital channel for end-users to easily submit documents, complete online forms and check workflow status from any web browser
  • Maximized ROI on existing technology investments with easy-to-use web form creation and management to drive digital transformation initiatives