Citizen Engagement
Enhance citizen engagement through modern technology
Significant challenges property and casualty insurers face are the sheer volume of information required to efficiently complete the business of insurance, end-to-end, and the legacy systems that contain that information. Since document and content management are peripheral functionality for core insurance system or suite providers, processes are typically slow, inefficient, and incapable of providing a full picture of any customer’s entire history and product portfolio.
Collaborating with a content services provider like Hyland allows insurers to capitalise on the P&C insurance software solution’s core transformation, automation and integration capabilities to power the insurance business.
Integrate, automate and transform with Hyland Property and Casualty insurance software
Hyland P&C insurance software solutions accelerate property and casualty insurers’ digital document strategy by managing the documents, cases and processes their core systems can’t.
The solutions seamlessly integrate with policy, billing and claims management systems, automating workflows and speeding processing times across the entire insurance lifecycle — from intelligent capture to integrated content and case management through robust customer communication management. This increases the quality and efficiency of work and customer service, while enhancing the overall customer experience.
Hyland insurance solutions are fast and flexible, giving users anywhere, anytime access to information.
Explore our insurance solutions below, and then reach out to us to learn more.
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Public Assistance and Human Services
Capture applications and supporting documentation while managing cases online, move applicants quickly through eligibility determination and decisions, and efficiently correspond with constituents for re-certifications. -
Affordable Housing and Urban Development
Improve grants management, enforce records retention, automate compliance tasks and enhance property inspection processes for affordable housing and urban development. -
Agenda Management
Promote a paperless legislative process by simplifying and automating meeting packets, enabling approval of agenda items from mobile devices, and modernising vote tracking, minutes management and video publishing. -
Freedom of Information Act (FOIA)
Simplify public records requests and fulfill citizen expectations for quick, transparent responses by streamlining request submissions online, enlisting powerful search solutions and providing more visibility into the workflow. -
Corporate Assistance Programmes
Streamline interactions with businesses by eliminating paper-based processes and digitizing applications for areas such as licenses and permits, as well as reporting documentation. -
Constituent Portal
Enable constituent self-service with online forms, document upload and tracking, payment processing and automated workflow, reducing manual processes while enhancing citizen engagement