The Royal Melbourne Hospital’s digital transformation started with ECM

Striving to eliminate as much paper as possible, connect standalone electronic clinical databases, and better position the hospital for a future move to a fully featured EMR, Royal Melbourne implemented an enterprise content management (ECM) platform.  

“It’s gotten everyone accustomed to using a computer to access information about patients and medical records,” said Rhonda Carroll, former Director of Information and Performance at the Victoria, Australia-based facility. “And, clinicians are realising all of the great clinical benefits that can be achieved by having a complete view of the patient’s history. So, with the content management system in place, we are more ready than ever before to take the next steps in our digital journey.”

The benefits of its ECM implementation include:

  • 24/7 access to clinical record content
  • Patient-centric views and the ability to filter by episode, document and clinical unit
  • Reduced FTEs

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