Our mission: Your success

Since the founding of Hyland in 1991, we have been committed to providing quality experiences — from our first conversation as a potential customer through implementation of your Hyland solution and beyond. That commitment is backed by a dedicated Customer Success team that is focused on making sure you get the most value from your Hyland solution.

Susan deCathelineau
Chief Customer Success Officer
+1 612.718.9928
[email protected]

The code to success

Understanding your challenges and needs

We have decades of expertise across industries and departments, so our customer success professionals can identify the right solution based on your unique circumstances and business challenges. No matter your goals, our team will ensure you continue to reap the benefits of your Hyland investment.

Aiding with strategic digital evolution and modernization

Hyland experts are here to help guide you as you modernize your infrastructure, applications and processes to meet the demands of and facilitate meaningful experiences with your employees and the people you serve. We are well-versed in the latest solutions and can offer insights into how new and emerging technologies might align with or add value to your existing content services solution.

Listening to your needs and acting as your champion

Hyland Customer Success team members are your internal advocates. We tap into a variety of Hyland experts to address your questions, share best practices and resolve your issues and concerns. You can also play an active role in the future of Hyland’s Customer Success Program and our products through various feedback mechanisms and engagement opportunities.

“As part of our commitment to customer success, we’re thrilled to provide a dedicated team of experts to guide your Hyland journey and support your digital evolution so you get the most from your investment with us.”

-- Bill Priemer, President and CEO, Hyland