The challenge
Paper-based processes were impeding Noridian’s ability to offer quality service while adhering to Medicare regulations. Noridian needed to speed processing time, meet security requirements and easily integrate with their existing systems.
The solution
Working with an authorized Hyland Healthcare solutions provider, DataBank, Noridian chose Hyland to automate business processes. By providing more than 1,000 employees a centralized solution through which users can exchange information on a secure network, OnBase eliminated the risks and delays of shipping documents and reduced cycle times – all while supporting HIPAA compliance.
“One of our users recently commented how much quicker a new employee can be brought into a functional area and master processes using OnBase. ”
Using OnBase Workflow, Noridian ensures customers receive timely and consistent responses. The solution also automatically tracks and indexes incoming information, providing increased process visibility to managers.
The initial scanning implementation reduced FTE requirements in Noridian’s Correspondence Unit by three and saved 400 hours of labor a month in Claims Appeals, resulting in a $600,000 annual savings.
Noridian automated 20 key operational processes with OnBase, helping the organization to be named as an Innovative Business User of Technology by the Information Technology Council of North Dakota.
The benefits of OnBase:
- Reduce overhead expenses
- Speed change to ensure regulatory and policy compliance
- Accelerate customer service response time
