Email and Fax Import

Capture emails and faxes to gain process efficiency

Email Capture

Many of your most important communications related to your business transactions are stored in email mailboxes. So it's no surprise that keeping control of business activity in email often seems like an almost impossible task. 

After all, email can be: 

  • Out of control, once multiple copies are generated due to forwards, reply alls and cc's.
  • Out-dated, since you may not have the latest email in the conversation.
  • Out of compliance, because once the correspondence is complete and becomes part of your corporate record, which email do you save and what do you destroy? 

This entire process can be simplified with OnBase. By storing important emails in OnBase, you have complete control over the original piece of correspondence. These emails can be routed to the correct people, with all the conversational activity and documentation attached to it. When this becomes a corporate record, no thinking or extra work is required, because OnBase does it for you. 

Email is essential to business decision making. Unfortunately, email content is often disconnected from other key documents, forcing your users to constantly switch between applications to accomplish important tasks. 

OnBase has purpose-built integrations with Microsoft Outlook, IBM Notes and Novell Groupwise. These integrations allow employees to complete their work without leaving their familiar email environments. Capture emails and attachments as they’re received. Instantly link this content to related transactions, instantly triggering business processes. Access OnBase documents and complete approval tasks directly from your preferred email application. Minimise training and support costs while boosting user productivity. 

OnBase can also instantly capture emails and attachments from other email applications to trigger business processes and make them easy to find from within the OnBase product. 

Fax Integrations

Are urgent, undelivered faxes not reaching the right individuals when they need them? Are these process delays resulting in poor service and lost opportunities? 

Stop delaying the processes driven by fax documents. Instead, automate and accelerate them with OnBase. Easily capture, classify and store electronic copies of business critical faxes, eliminating the delays of manual delivery. Leverage your fax server investments, and provide immediate access to time-sensitive content. 

OnBase is currently optimised to integrate with Biscom Faxcom and Esker Fax.