Hyland recognised in two ECM Forrester Wave™ reports

Forrester evaluates top enterprise content management (ECM) vendors 

Hyland has been named a Leader in The Forrester Wave™: Enterprise Content Management Transactional Content Services Q2, 2017.

Hyland is also named a Strong Performer in The Forrester Wave™: ECM Business Content Services Q2, 2017. Traditionally known for its line-of-business application integrations and support for high-volume transactional content use cases with OnBase, Hyland continues to evolve to add more process-driven file sharing capabilities. Customers report a high degree of satisfaction for Hyland across the board. 

What’s the difference between Transactional Content and Business Content?

By now you’ve noticed there are two Forrester reports on ECM Content Services. Each segment focuses on a different set of use cases. Forrester defines the two segments of ECM as follows:

  • Transactional content drives high-volume customer-focused processes. Key capabilities include multichannel capture, e-forms, and business process management (BPM).
  • Business content drives the day-to-day workplace experience. Key capabilities include flexible user interfaces, document management, team collaboration, and secure file sharing. 

As Forrester forecasts the ECM market to grow to $9 billion in 2018, it’s important to partner with a leading solution provider such as Hyland.