Emerge stronger and accelerate transformation

Insurance claims patterns have been disrupted like never before due to the pandemic. One of the major gaps has been related to the front-end of the claims lifecycle. The future is uncertain for every facet of doing business – customers, products, risks, and operations. And every segment of P&C is undergoing a transformation, including personal, commercial, workers’ compensation, and specialty lines.

Technology will play a major role in this new era, especially artificial intelligence (AI) and machine learning, drones, wearables, and the IoT. At the same time, automating operations, deriving greater insights and digital self-service will impact the claims environment and enhance customer experience.

Read this whitepaper based on SMA’s ongoing research on claims, digital platforms and content services.

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