The expectations of your members to consume information is evolving in this digital era. But tailoring these communications is complex, and it often involves manually assembling content.
Customer communication management (CCM) allows you to streamline your communications and respond with tailored experiences that meet your member’s needs.
During the on-demand webinar you will:
- Hear about common uses cases for CCM including SBC (Summary of Benefits and Coverage), Benefits Book, Enrollment Forms, and much more
- Learn the foundations of a CCM solution and how it fits within larger intelligent automation initiatives
- See a demo of Content Composer, Hyland’s CCM product, specific to Healthcare Payers
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